- Returns Information -
Changing, Cancelling or Returning an Order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Sales team immediately on 028 25645104 (9am-5.00pm) as orders are being dispatched the same day.
If your order has already left our store for delivery to you, then you'll need to follow our Returns procedure in the event of any unwanted products.
Returning Items
If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase, and then a further 14 days to return the items to us.
It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused.
To Return Items, please package them securely (in original packaging if possible) and send the parcel back to the address shown on your delivery note or printed at bottom of this page. If the item is simply unwanted, you will need to pay for postage.
If we have sent you the wrong items, or your order is faulty, damaged or not as described on arrival, please contact us first.
We will refund any International postal charges you incur to return such faulty/damaged items. Please note that this refund will be in sterling, and may therefore not equate exactly to the amount paid, owing to fluctuating exchange rates.
Please make sure that whatever your reason for returning goods, you obtain proof of postage from your post office, and we will credit your account as soon as possible.
Your refund will be processed within 14 days from when you return your order. If after this time you haven't received your refund, please contact us.
We'll refund the Paypal Account, Credit or Debit card of the person who originally placed and paid for the order
Please state clearly with any returns the reason and all invoice/order numbers, along with your full name and address.
Items damaged during transit
Any faulty items should be notified to our sales team on: outdooradventureni@hotmail.co.uk and they will advise on replacement or refund.
It is helpful to include any images of fault or delivery damage, which will speed up the process.
Returns Address:
Outdoor Adventure
135-137 Church St.
Ballymena
Co. Antrim
BT43 6DG
Northern Ireland.
